His other works in this area demonstrate his authority on the topic, and he brings a clear understanding of Library evaluation and perforcement measurement and the related inherent complexities of performance measurement.
Performance measurement in libraries may be required or motivated by bodies outside the organization for instance, as part of accreditation by the Joint Commission on Accreditation of Healthcare Organizationsas part of self-examination of the effectiveness of current services, or perhaps as justification for an increase in resources.
They are presented with multiple bold subtitles, useful in helping readers find information quickly. However, too many library evaluations simply focus on the routine process of gathering inputs and outputs within the context of traditional service measurements.
The introductory chapter sets the tone by describing the context, offering key definitions, and providing a concise review of other works.
However, the breadth of issues that Brophy presents in his book, particularly given the way he has chosen to organize these, would serve as an excellent foundation to guide these activities.
This fourteen-chapter book provides readers with discussions and examples from a range of issues in this complex area, providing essential background, key principles, and methods for deriving the necessary information.
It is also worth noting that the complete coverage of agencies, associations, issues, standards, etc. He outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics--how well patrons feel they are served, and how satisfied they are with the library branch.
As noted, there is no dearth of literature that the librarian can turn to regarding measuring the performance of a range of services, from outreach services to electronic resources and related services.
Readers may use articles without permission of copyright owners, as long as the author and MLA are acknowledged and the use is educational and not for profit. As such, it could serve both as a reference to professionals or an introductory guide for librarians seeking to learn more about performance measurement.
The motivations for performance measurement in libraries may have evolved over time particularly as new services are offered, and newer—e. Reviewed by James E.
Unfortunately, very few libraries actively pair these internal evaluations along with custo Evaluations of libraries and the services they perform are seen as important tools for library managers and stakeholders. Organizations of all kinds are regularly called on to provide evidence of their effectiveness by measuring performance.
The chapters build logically on one another but are written in such a way that a topic could be read independently or referred to when needed. Articles from Journal of the Medical Library Association: Principles and Techniques, Brophy presents a thoroughly researched and exceptionally clear and well-organized guide on this topic.
While there is a hefty body of interdisciplinary research on performance measurement and assessment which obviously varies in focusBrophy is solidly placed in this literature and brings a strong background and expertise to this book. The book could be useful to professional librarians, students in library and information science programs, and researchers in library and information science.
Brophy is a professor of information management at Manchester Metropolitan University and is the director of the Centre for Research in Library and Information Management.
Unfortunately, very few libraries actively pair these internal evaluations along with customer satisfaction outcomes to form a management tool that can drive service improvements across the library as a whole. The samples, especially if used in conjunction with the information from other parts of the book, offer clear guidance to help one decide on which methods might be most appropriate to different contexts.
The three appendixes are a wonderful feature of this book. In Measuring Library Performance: While this book was not written to directly address those performance measurement issues unique to medical or hospital libraries or other health information agenciesit presents a breadth of topics, issues, and key techniques applicable to multiple library contexts.
The result of this strategy is the ability to form a truer picture of the value of the library to its stakeholders and its patrons. Libraries and other information agencies are no exception. Identifying and properly utilizing the tools and essential frameworks and principles needed for collecting, analyzing, and presenting such information can be difficult and elusive.Performance Evaluation of Academic Libraries Implementation Model Luiza Baptista Melo CIDEHUS – UE and Libraries of the Faculty of Science, University of Porto Academic library, evaluation, assessment, service quality, CAF, Balanced Scorecard, Analytic Hierarchy Process (in each criterion measurement) and the relative importance of.
Evaluation, Measurement and Verification Contracts: Request for Proposals. The California Public Utilities Commission's Energy Division will award multiple contracts to support administrative and technical execution of the Energy Division and Program Administrator Energy Efficiency Evaluation, Measurement and Verification Plan (EM&V.
In Measuring Library Performance: Principles and Techniques, Brophy presents a thoroughly researched and exceptionally clear and well-organized guide on this topic. The book could be useful to professional librarians, students in library and information science programs, and researchers in library and information science.
Evaluations of libraries and the services they perform are seen as important tools for library managers and stakeholders. However, too many library evaluations simply focus on the routine process of gathering inputs and outputs within the context of traditional service measurements/5.
LIBRARY EVALUATION AND PERFORCEMENT MEASUREMENT: a review of literature by Fe Angela M.
Verzosa In this article we present a survey of methods, old and new, previously and currently in use, to measure the quality of library service. The Handbook is intended as a practical instrument for the evaluation of library services.
Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.Download